Sales Course - Shanghai

COURSE: Face to Face and Telephone sales training, telemarketing, cold calling course

Calling All Callers: Tools and Techniques for Better Sales

Available Formats

  • Half Daytelephone sales
  • One Day

Program Overview

In this day of information overload, the telephone is a tool for connecting with a personal approach. Its effective use can dramatically increase anyone's sales success.

Program Objectives

At this program's conclusion, participants should be able to:

  • Explain ways to build trust and respect.
  • Learn to warm up their sales approach if fearful of cold calling.
  • Identify ways to make a positive first impression.
  • Explain strategies that will help them speak to the decision maker.
  • Create a script to maximize efficiency on the phone.
  • Learn what to say to create interest, handle objections, and close the sale.

The following outline highlights some of the course's key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of participant materials prior to the session(s).

Course Outline

The Sales Cycle and Characteristics of Great sellers
To start the program, participants  will explore what the sales cycle actually is and learn from the characteristics of the greats. We will examine ways to build trust and respect.
Uncross Those Wires: Planning and Setting Targets
During this portion of the program, participants will develop their organisational and target settings to establish real and timely goals to achieve their required results.
Know your customer and rapport: Pre Sales Planning
Understanding your customer is a fundamental key to closing a business transaction. Learn techniques to achieve your goal effectively.
Overcoming Objections: Dealing with the Unexpected
In this portion of the program, participants will discuss some ways to make the most of every given scenario. They will learn to identify ways to avoid missed opportunities and turning around objections within the sales process.
Closing the Sale: NLP techniques and body language to close a sale
This final part of the course provides participants with some tried and efficient techniques to close sales.

By the end of this program, participants should be feeling organised, powerful, comfortable and confident in achieving great sales!


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